Privacy policy

Who is responsible for your data

CREVNU is the data controller. CREVNU is operated by CREVNU LIMITED (RC 9675044, TIN 2620430538127), Shop 12, No. 31 Alexandria Crescent, Wuse 2, AMAC, FCT, registered with the Nigeria Data Protection Commission. For any privacy request, or to reach our Data Protection Officer, email hello@crevnu.com.

What we collect

Your name, email, phone, and the details you add to your profile: bio, niche, links and portfolio. For verification, your ID document and a selfie. For payouts, your bank account details. We also record the deals, applications, messages and wallet activity needed to run the marketplace, and the internet address an account was created from, which we use to spot duplicate and fraudulent accounts.

How we use it

To run your account, match you with work, enable chat and applications, hold payments in escrow, verify identity, prevent fraud, settle disputes, and meet our legal obligations. We do not sell your personal data.

Payments and escrow

Money for a deal is held in escrow and released to the creator when the work is approved. Card and bank details are handled by our licensed Nigerian payment partner. We never store a full card number.

Identity documents

Your ID document and selfie are stored privately and reviewed by CREVNU’s own verification team here in Nigeria. We do not send them to any third-party or foreign face-matching service. They are used only to confirm your identity and keep the marketplace safe, and are never shown publicly.

Sharing

We share only what is needed to run the service - a brand sees an applicant’s public profile. We share personal data with the licensed Nigerian payment partners needed to move money, and where the law requires it. Identity verification is done in-house, so your documents are not shared with any outside or foreign verification company. We do not sell your personal data.

Your choices

You can edit or hide profile details, and control who can find you and who can message you, in Settings.

Your rights

You can access, correct, or delete your data. To permanently delete your account and everything on it, open Settings and choose Delete account - you can do it yourself, here or in the app, and you do not have to ask us. You can only delete once your wallet is empty and no deal is still running, so withdraw or finish those first. If you would rather we did it, email hello@crevnu.com from your account email; we complete deletions within 30 days, as required by the NDPA 2023. If you are not satisfied with how we handle a privacy request, you can complain to the Nigeria Data Protection Commission.

Visit logs

When you visit crevnu.com we record the page, where you came from, your country, region and city, your device, your browser string and your IP address. After 90 days the IP address, the browser string and the identifier kept in your browser are cleared from that record - the visit is still counted, but it is no longer attached to you. The record itself is deleted after 18 months.

How long we keep it

We keep your data while your account is active. After that, these clocks:

Visit logs - IP address, browser string, browser identifier

90 days

The internet address an account was created from

while the account is open

Sign-in records and app error reports

180 days

Identity and verification records, after your last activity

5 years

The money record of a deal

7 years

The 5-year and 7-year records are Nigerian anti-money-laundering and tax requirements, not our preference. Those records are kept for the stated period, used for nothing except answering a regulator, and your identity documents sit with them for the same five years. A record of a check without the document it was based on is not a record. Everything else goes the moment you delete: your pictures and files, your visit rows, your saved lists and follows, your withdrawal PIN, and the token we send notifications to. Your profile stops being you. The name, picture, bio and business name are erased and it reads as a deleted user. Your messages keep their place in the other person’s conversation and lose your words.

Contact

Questions about privacy? Email hello@crevnu.com. We aim to respond within 30 days.