Refunds & disputes
CREVNU · Preview - last updated July 2026
The short version
Brand money sits in escrow until work is approved. If a deal falls through, escrow goes back to the brand; if work is delivered and approved - or a dispute is decided for the creator - it is paid out to the creator.
Brand refunds
Escrow returns to the brand’s wallet when a hired creator never delivers, when both sides agree to cancel, or when a dispute ends in the brand’s favour.
Creator payouts
Escrow is released to the creator when the brand approves the work, or when a dispute ends in the creator’s favour. If a brand goes silent after delivery, contact support with your proof of delivery and we will step in.
Raising a dispute
Open a dispute from the deal as soon as something goes wrong. Both sides can add evidence - the job, the chat and the submitted proof of delivery are what we look at.
How we decide
Our team reviews the evidence and moves the escrow to whoever the deal terms support. Decisions are made case by case and are final on the platform; nothing here removes rights you have under Nigerian law.
Top-ups
Wallet top-ups are processed by our payment partner. A failed or duplicate charge is reversed to the same payment method - tell us within 30 days if you notice one.
Withdrawals
Withdrawals go only to your own verified bank account. Most arrive within 1-3 business days; a failed payout is returned to your wallet automatically.
Chargebacks
Talk to us before opening a card chargeback - most issues are faster to fix in-app. Chargebacks used to reverse a fairly released deal count as fraud and lead to account action.
Contact
Payment or dispute questions? Email support@crevnu.app.
This is a preview document provided for transparency and will be finalised with counsel before public launch.